Billing help

Which payment methods do you accept?

Visa, Mastercard and other major cards. Payments are processed by Airwallex; your card number goes directly to them and is never stored by ShopMuse AI.

What will I see on my card statement?

The charge appears as ShopMuse or as our operating company, YANGSEN INTELLIGENCE LIMITED.

How soon is my plan activated?

Immediately after payment succeeds. If your payment went through but your plan is not active after 10 minutes, contact us with your order number and we will fix it within 1 business day.

Will my plan renew automatically?

No. Each plan covers 30 days and is never charged again automatically. Renew manually whenever you want to keep going.

Can I get a receipt?

Yes. Every order is listed under Dashboard → Billing. For a formal receipt, email your order number to support@shopmuseai.com.

How do I get a refund or cancel?

Read our Refund & Delivery Policy, then use Request a refund or Cancel subscription.