Refund & Delivery Policy

Last updated: November 12, 2026

1. Delivery

ShopMuse AI is online software. Nothing is shipped and there are no shipping fees. Your plan is activated in your account immediately after payment succeeds; you can see its expiry under Dashboard → Plan & billing. If your plan is not active within 10 minutes of a successful payment, contact us and we will resolve it within 1 business day.

2. Billing

Each paid plan covers 30 days and never renews automatically. You will not be charged again after it expires.

3. When you can get a refund

First purchase: a full refund within 7 days of your first paid purchase, provided no more than 30 generations were used on that plan.
Service failure: if the Service is unavailable for more than 72 consecutive hours because of us, a pro-rata refund for the unused days.
Duplicate charge: a full refund of any amount charged twice because of a system error.

Outside these cases, active plans are not refundable. Accounts terminated for breaching the Acceptable Use Policy are not eligible for refunds.

4. How to request a refund

Submit your order number on the Request a refund page or email support@shopmuseai.com. We review requests within 3 business days. Approved refunds go back to the original card and usually arrive within 5–10 business days, depending on your bank. The related plan ends when the refund is issued.

5. Cancellation

Because plans never auto-renew, you do not need to do anything to stop being charged. To end your plan early and delete your data, use the Cancel subscription page. Ending early does not refund remaining days unless section 3 applies.

Contact

YANGSEN INTELLIGENCE LIMITED
Company No. 81495945
RM B20, 11/F, BLK B WONG KING IND BLDG, NO. 2-4 TAI YAU ST, SAN PO KONG, HONG KONG
Email: support@shopmuseai.com